Patient Information
Welcome and thank you for your interest in SoCal Equine Hospital. SoCal Equine Hospital is one of only a few facilities in Southern California that provides an advanced level of equine health care and our team knows you have a choice in deciding where to take your friend/companion for the best care possible. Your horse deserves only the best, and that’s why we are committed to making sure all horses can receive the highest quality services available. In January 2017 we moved into a brand-new, 16,000-square-foot facility where we can provide state-of-the-art treatments. Here, you can feel confident in our ability to care for your animals and our knowledge of equine health.
Contact us today at 951-737-1615 for more information about our office policies, or to schedule an appointment for the highest standard of health care for your horse! And be sure to check out our online pharmacy to purchase the products and medications your horse needs, anytime and anywhere.
Proudly Serving Horses & Their Owners in Norco, CA & Surrounding Areas
Visit Our Online Pharmacy!
What areas do you serve with field services and what is a farm call fee?
The map to the right is a basic outline to give you an idea of how far we will go to see clients. There are special occasions where we will travel outside of our normal radius – just call our office to inquire about an appointment outside of our normal travel area.
The farm call fee is the same and will not varies depending on how far we must travel to reach your facility. A farm call fee covers the cost to get our veterinarian out to your property or boarding facility where your horse is kept, but does not include the exam fee or any diagnostics. Also the farm call can be split but the fee will only be reduced by 50% no matter how many people are splitting the call. If you prefer to avoid a farm call fee, you may haul into our clinic for a reduced rate.
What if I can’t be at my appointment?
Our doctors travel with an assistant and they are perfectly capable of conducting your appointment if you cannot be there. We just ask that you let our office staff know exactly where your horse is located at the home or facility address and that your horse can be easily identified. It is also helpful if you can be reached by phone while your appointment is taking place in the event that the veterinarian needs to speak with you.
What payment methods do you accept?
The services offered at SoCal Equine Hospital are of the highest quality and standards in veterinary medicine and we make every effort to ensure that all fees are fair and reasonable. An estimate of our services can easily be obtained by contacting our office and we encourage our clients to discuss charges prior to services. Payment is required at the time services are rendered. We accept cash, money order, personal checks, Visa, MasterCard, Discover, American Express and CareCredit®.
CareCredit® is a convenient, low minimum payment program with no or very low interest rates to help you with your pet’s healthcare expenses and product needs. It can be used for routine medical care or for emergency procedures. Applying for CareCredit® can be easily done on-line and takes only a few minutes to complete. For more information: www.carecredit.com
What should I bring to my appointment?
We would greatly appreciate it if all new clients (and existing clients who have not filled out a new client registration form within the last year) could bring their completed new client registration form to their first appointment. In order to gain a better understanding of your horse’s medical history, we also like to have any previous veterinary records sent to us prior to your appointment. If you are having one of our doctors out to perform a pre-purchase exam, our office must have the buyer and seller forms, along with two years of previous veterinary records for the horse being examined no less than 24 hours prior to the appointment.
Daytime Emergency and Referrals
If during office hours, please call the main number, (951) 737-1615 and a receptionist will assist you.
After Hours Emergency and Referrals
Please call our main line, (951) 737-1615 select the prompt for emergency services,option 0, and the answering service will take your information and have a doctor return your call as soon as possible.
Scheduling an Appointment
When calling the office’s main phone number, (951) 737-1615, and speak with one of our helpful customer service providers.
Estimates
If your horse is admitted to the hospital, you will be provided with an authorization form that will include an estimate. Estimates vary depending upon the type of emergency. If your bill is nearing the upper end of the estimate, you will be alerted and given an updated estimate for your horse’s continued treatment.
Deposit Requirements
If your horse is admitted to the hospital, we ask that you be prepared to leave a deposit. The deposit amount taken will vary depending upon the type of emergency but is typically the lower end of your estimate range.
Real Time Billing
All of our billing is done in real time to make it convenient for you to call and check on your balance at any time during your horse’s stay.
Daily Updates
If your horse is admitted to the hospital, you can expect daily communications and updates from your horse’s attending veterinarian. Please call at any time for any additional questions or concerns. We can also relay the daily update to your veterinarian also.
Visitation
If you would like to visit your horse while they are in the clinic, our visitation hours are as follows:
Monday–Friday:10am–4pm
Saturday:10am–2pm
Sunday: 2pm–3pm
Please come to the front desk to sign in and someone will escort you back to see your horse. Special arrangements may be made if you are not able to make it during visitation hours. Please speak with your doctor or the front desk prior to arriving.
When It’s Time to Leave
When it is time to take your horse home from the clinic you will receive a discharge report from your veterinarian overviewing the history, treatment and recommendations for your horse. This report is also sent to your referring veterinarian so they can keep your horse’s record updated.
Payment Policy
You will receive an itemized statement for your review at the time of dismissal. Payment in full is required upon dismissal of your horse.